PRIVACY POLICY

Last updated: November 2, 2026

1. INTRODUCTION

Welcome to Mode Dial.

Mode Dial is operated by ENGWIND AS, a company registered in Norway.

We respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website, purchase our products, communicate with us, or otherwise interact with our services.

Our online store is powered by Shopify, which provides the e-commerce platform used to operate our website and process orders.

We process personal information in accordance with applicable data protection laws, including the Norwegian Personal Data Act and the General Data Protection Regulation (GDPR).

Business Information

Brand: Mode Dial
Legal business name: ENGWIND AS
Organization number: 935 360 978
Registered address: Øvre Smestadvei 41G, 0378 Oslo, Norway
Email: contact@modedial.com
Website: https://modedial.com

ENGWIND AS is the data controller for the personal information we process for our own business purposes.

Certain service providers, including Shopify, may also process personal information as independent data controllers for specific purposes, as described in their respective privacy policies.

2. PERSONAL INFORMATION WE COLLECT

We collect personal information necessary to operate our online store, process orders, provide customer support, improve our services, and conduct marketing activities.

Depending on how you interact with our website, we may collect the following information.

2.1 Contact Information

• Full name

• Email address

• Telephone number

• Billing address

• Shipping address

• Country of residence

2.2 Order and Transaction Information

• Products purchased

• Order numbers and order history

• Product preferences

• Payment status and transaction references

• Shipping and delivery information

• Returns, exchanges, and refund information

• Customs-related information where necessary

2.3 Payment Information

Payments are processed through Shopify and supported third-party payment providers.

We may receive transaction confirmations, payment status information, and limited payment details necessary to manage orders.

We do not directly store complete credit card numbers or payment card security codes.

Payment providers process financial information according to their own security standards and privacy policies.

2.4 Device and Website Usage Information

When you visit our website, certain information may be collected automatically, including:

• IP address

• Browser type and version

• Device type

• Operating system

• Approximate geographic location

• Pages visited

• Time spent on our website

• Products viewed

• Shopping cart activity

• Referral sources

• Interactions with advertisements

This information may be collected through Shopify, cookies, analytics services, and advertising technologies.

2.5 Customer Communications

When you contact us, we may collect and retain information contained in your messages.

This may include:

• Customer support requests

• Product questions

• Order-related communications

• Photographs submitted for compatibility checks

• Return and warranty inquiries

• Feedback and reviews

We use this information to respond to your requests and provide customer service.

3. HOW WE USE YOUR PERSONAL INFORMATION

We process personal information for the following purposes.

3.1 Order Processing and Fulfillment

We use your information to:

• Process and confirm purchases.

• Receive and verify payments.

• Manufacture and prepare ordered products.

• Arrange shipping and delivery.

• Provide tracking information.

• Handle returns, exchanges, and refunds.

• Communicate about your order.

Legal basis: Performance of a contract under GDPR Article 6(1)(b).

3.2 Customer Support

We use personal information to respond to questions, resolve order-related issues, and provide product assistance.

This may include reviewing photographs of vehicle controls to determine product compatibility.

Legal basis: Performance of a contract or legitimate interests under GDPR Article 6(1)(b) and 6(1)(f), depending on the circumstances.

3.3 Website Operation and Security

We process certain information to:

• Maintain website functionality.

• Detect and prevent fraud.

• Protect customer accounts.

• Monitor technical performance.

• Prevent unauthorized access.

• Maintain the security of our services.

Legal basis: Legitimate interests under GDPR Article 6(1)(f), or compliance with legal obligations under Article 6(1)(c), where applicable.

3.4 Marketing and Advertising

We use advertising and marketing services to promote Mode Dial products.

These services may include:

• Meta Ads (Facebook and Instagram)

• Google Ads

• Shopify marketing integrations

• Email marketing services

Depending on your privacy choices and applicable law, these services may process information about your interactions with our website and advertisements.

This may include:

• Pages visited

• Products viewed

• Products added to your cart

• Purchases completed

• Advertisement interactions

• Browser and device identifiers

We may use this information to measure advertising performance, understand customer interest, and display relevant advertisements.

Where required by law, we obtain your consent before using non-essential cookies or similar tracking technologies for advertising purposes.

Legal basis: Consent under GDPR Article 6(1)(a) where required, or another applicable lawful basis for processing that does not require consent.

You may withdraw your consent at any time through the privacy or cookie settings available on our website.

3.5 Email Marketing

If you subscribe to our marketing communications, we may send you:

• Product announcements

• New color releases

• Promotional offers

• Product updates

• Other Mode Dial news

You can unsubscribe at any time using the unsubscribe link included in our marketing emails.

Where required by applicable law, we send marketing communications only with your consent.

Unsubscribing from marketing emails will not prevent you from receiving necessary transactional communications relating to your orders.

3.6 Legal and Accounting Requirements

We may process and retain information where necessary to comply with:

• Norwegian accounting and bookkeeping requirements

• Tax and VAT obligations

• Customs and export regulations

• Consumer protection laws

• Other applicable legal obligations

Legal basis: Compliance with legal obligations under GDPR Article 6(1)(c).

4. COOKIES AND TRACKING TECHNOLOGIES

Our website uses cookies and similar technologies to operate the online store, improve functionality, analyze website traffic, and support advertising activities.

Cookies are small files stored on your device when you visit a website.

4.1 Essential Cookies

Essential cookies are necessary for the website to function properly.

They may support:

• Shopping cart functionality

• Checkout and payment processing

• Website security

• Customer account access

• Session management

• Remembering privacy preferences

These technologies are used where necessary to provide services requested by the customer.

4.2 Analytics Cookies

Analytics technologies help us understand how visitors interact with our website.

They may provide information about:

• Website traffic

• Popular products

• Visitor behavior

• Conversion rates

• Website performance

Where required by law, analytics cookies are activated only after the necessary consent has been obtained.

4.3 Advertising Cookies

We may use advertising technologies associated with Meta and Google.

These technologies may help us:

• Measure advertising effectiveness.

• Attribute purchases to advertisements.

• Understand interactions with advertising campaigns.

• Display relevant advertisements.

• Improve marketing performance.

Advertising technologies may involve cookies, pixels, tags, and similar tracking methods.

Where legally required, these technologies will not be activated before you provide valid consent.

4.4 Managing Cookie Preferences

You can manage or withdraw your cookie consent through the privacy settings provided on our website.

You may also manage cookies through your browser settings.

Disabling certain cookies may affect some website functions.

For more information about the technologies used by Shopify, please refer to Shopify's privacy and cookie information.

5. SHARING PERSONAL INFORMATION

We share personal information only where necessary for legitimate business purposes, where required by law, or where another lawful basis applies.

Depending on the services used, recipients may include the following.

5.1 Shopify

Our online store operates on Shopify.

Shopify processes information necessary to provide e-commerce services, including website hosting, checkout functionality, order management, and related services.

Shopify may also process certain information for its own purposes, as described in its privacy policy.

Shopify Privacy Policy:
https://www.shopify.com/legal/privacy/app-users

5.2 Payment Providers

We share necessary transaction information with payment providers to process purchases, refunds, and payment-related inquiries.

Payment providers may process information independently according to their own privacy policies.

5.3 Shipping and Logistics Providers

We share necessary customer information with shipping providers, including DHL Express, to arrange deliveries.

This may include:

• Recipient name

• Shipping address

• Telephone number

• Email address

• Package contents

• Declared customs value

• Other information required for international shipping

Shipping providers may share information with customs authorities where necessary to comply with import and export requirements.

5.4 Advertising and Analytics Providers

Where applicable and permitted by law, we may share limited information with advertising and analytics providers, including Meta and Google.

This may include information collected through cookies, tracking technologies, and e-commerce integrations.

Such processing may support advertising measurement, conversion tracking, and personalized advertising.

5.5 Legal Authorities

We may disclose personal information where required by applicable law or valid legal process.

This may include disclosures to tax authorities, customs authorities, courts, or other competent public authorities.

We do not sell customer contact lists to third parties.

However, certain advertising-related disclosures may be classified as "sharing" or "sale" under specific privacy laws, even where no money is exchanged.

Where applicable, customers may exercise their rights to opt out of such processing.

6. INTERNATIONAL DATA TRANSFERS

Mode Dial is operated from Norway.

However, some of our service providers operate internationally.

Personal information may therefore be transferred to or processed in countries outside Norway and the European Economic Area (EEA), including the United States.

Where international transfers are subject to GDPR requirements, we rely on appropriate legal transfer mechanisms.

These may include:

• Adequacy decisions issued by the European Commission.

• Standard Contractual Clauses approved by the European Commission.

• Other lawful transfer mechanisms recognized under applicable data protection laws.

Where required, additional safeguards will be implemented to protect personal information transferred internationally.

7. DATA RETENTION

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention periods depend on the type of information and the purpose for which it is processed.

7.1 Order and Accounting Information

Information required for accounting, tax, and bookkeeping purposes is retained in accordance with applicable Norwegian legal requirements.

Relevant accounting documentation is generally retained for five years after the end of the financial year, subject to any applicable exceptions or additional requirements.

7.2 Customer Support Information

Customer support communications may be retained for as long as reasonably necessary to resolve inquiries, document agreements, manage disputes, or address warranty and consumer rights matters.

7.3 Marketing Information

Marketing information is retained while a valid legal basis exists and for as long as necessary for the relevant purpose.

If you withdraw consent or unsubscribe, we will stop the relevant processing, subject to any information we must retain to document your preferences or comply with legal obligations.

7.4 Website and Analytics Information

Website usage and analytics information is retained according to the relevant service settings, applicable legal requirements, and our operational needs.

Where possible, information may be aggregated or anonymized.

When personal information is no longer required, we will delete or anonymize it unless continued retention is legally justified.

8. YOUR PRIVACY RIGHTS

Depending on your location and applicable law, you may have the following rights regarding your personal information.

8.1 Right of Access

You may request information about the personal data we process about you.

8.2 Right to Rectification

You may request correction of inaccurate or incomplete personal information.

8.3 Right to Erasure

You may request deletion of personal information where the legal requirements for deletion are satisfied.

Certain information may need to be retained to comply with accounting, tax, or other legal obligations.

8.4 Right to Restrict Processing

You may request restrictions on certain processing activities where applicable law provides this right.

8.5 Right to Data Portability

Where applicable, you may request a copy of certain personal information in a structured, commonly used, and machine-readable format.

8.6 Right to Object

You may object to processing based on legitimate interests in circumstances provided by applicable law.

You have the right to object to processing of your personal information for direct marketing purposes.

8.7 Right to Withdraw Consent

Where processing is based on consent, you may withdraw that consent at any time.

Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

8.8 Exercising Your Rights

To exercise your privacy rights, please contact:

contact@modedial.com

We may request reasonable information to verify your identity before responding.

We will respond within the time limits required by applicable law.

Under GDPR, this is generally within one month of receiving a valid request, subject to permitted extensions.

9. ADVERTISING PRIVACY CHOICES

Depending on your location, you may have additional rights concerning personalized advertising and the sharing of information for advertising purposes.

Where applicable, you can request that we stop processing or sharing certain personal information for targeted advertising.

You can manage relevant privacy preferences through our website's privacy controls.

You may also use our data-sharing opt-out page:

https://modedial.com/pages/data-sharing-opt-out

Where applicable, we recognize supported privacy preference signals, including Global Privacy Control, in accordance with relevant legal requirements and the functionality provided by our e-commerce platform.

You may also adjust advertising preferences through your Google or Meta account settings.

10. DATA SECURITY

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Our online store uses Shopify's infrastructure and security features.

Payment information is processed through supported payment providers using appropriate security measures.

However, no internet-based system can guarantee absolute security.

If we become aware of a personal data breach, we will assess the incident and provide any notifications required by applicable law.

11. CHILDREN'S PRIVACY

Our website and products are not specifically directed toward children.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe a child has provided personal information to us without the necessary authorization, please contact us.

We will review the request and take appropriate action.

12. THIRD-PARTY WEBSITES

Our website may contain links to external websites, including social media platforms and third-party service providers.

We are not responsible for the privacy practices of independently operated websites.

We recommend reviewing the privacy policies of any external websites you visit.

13. AUTOMATED PROCESSING AND PROFILING

Certain advertising and analytics services may use automated technologies to analyze website interactions and provide advertising measurement or personalized content.

Such processing may involve automated categorization of interests or purchasing behavior.

We do not independently use automated decision-making that produces legal or similarly significant effects on customers without appropriate legal safeguards.

Where applicable, you may exercise rights relating to automated processing under relevant data protection laws.

14. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology, or legal requirements.

Any updates will be published on this page.

The date at the top of this Privacy Policy indicates when it was last updated.

Where required by law, we will provide additional notice of material changes.

15. COMPLAINTS AND SUPERVISORY AUTHORITY

If you have concerns about how we process your personal information, we encourage you to contact us first.

We will make reasonable efforts to address your concerns.

You also have the right to lodge a complaint with a competent data protection supervisory authority.

In Norway, the relevant supervisory authority is:

Datatilsynet (Norwegian Data Protection Authority)

Website: https://www.datatilsynet.no

Customers residing in other EEA countries may also have the right to contact their local data protection authority.

16. CONTACT INFORMATION

For questions about this Privacy Policy, requests concerning personal information, or other privacy-related inquiries, please contact:

Mode Dial
Operated by ENGWIND AS

Organization number: 935 360 978
Address: Øvre Smestadvei 41G, 0378 Oslo, Norway
Email: contact@modedial.com
Website: https://modedial.com

ENGWIND AS is the data controller responsible for personal information processed for Mode Dial's own business purposes.

Mode Dial – Designed and manufactured in Norway.