TERMS OF SERVICE

Last updated: November 2, 2026

1. OVERVIEW

Welcome to Mode Dial.

These Terms of Service ("Terms") govern your access to and use of our website, products, and services.

Throughout these Terms, "Mode Dial", "we", "us", and "our" refer to the business operating the Mode Dial online store.

Mode Dial is based in Norway and specializes in aftermarket automotive accessories, including custom-designed, 3D-printed covers for Porsche driving mode selectors.

Our online store is powered by Shopify.

By accessing our website or placing an order, you acknowledge these Terms and agree to be bound by them to the extent permitted by applicable law.

Please read these Terms carefully before using our website or purchasing our products.

Nothing in these Terms excludes, restricts, or overrides any mandatory consumer rights provided by applicable law.

2. BUSINESS INFORMATION

Mode Dial is operated by:

Legal business name: [INSERT REGISTERED COMPANY NAME]
Organization number: [INSERT ORGANIZATION NUMBER]
Country: Norway
Registered business address: [INSERT BUSINESS ADDRESS]
Customer support: contact@modedial.com
Website: modedial.com

All purchases made through our website are transactions between the customer and the legal business identified above.

Shopify provides the e-commerce platform but is not the seller of our products.

3. PRODUCTS AND MANUFACTURING

Mode Dial products are designed to enhance the appearance of compatible Porsche driving mode selectors.

Our products are aftermarket accessories and are not manufactured, endorsed, sponsored, or officially approved by Porsche AG.

All Mode Dial products are independently designed and manufactured.

3.1 Manufacturing Process

Our products are manufactured using 3D-printing technology, primarily with PETG thermoplastic material.

Due to the nature of additive manufacturing, minor cosmetic characteristics may be visible, including:

• Fine layer lines.

• Small surface variations.

• Minor seams or printing marks.

• Slight variations in surface texture.

• Small differences between individual products.

These characteristics may be normal features of the manufacturing process and do not necessarily constitute manufacturing defects.

However, this provision does not exclude liability for defective products or limit any statutory rights relating to product conformity.

3.2 Product Colors

We make reasonable efforts to represent product colors accurately through photographs, videos, and product descriptions.

Actual colors may vary slightly due to screen calibration, lighting conditions, material properties, and manufacturing variations.

Certain colors may also appear different under natural and artificial lighting.

We cannot guarantee that a product's color will appear identical to its representation on every display.

3.3 Product Availability

All products are subject to availability.

We reserve the right to modify, discontinue, or limit the availability of products at any time.

Changes will not affect orders already accepted unless permitted by applicable law or agreed with the customer.

4. PRODUCT COMPATIBILITY AND SIZING

Mode Dial products are designed to fit specific Porsche driving mode selectors.

Different Porsche models, model years, and equipment configurations may use different selector designs.

We currently offer different sizes, including Small and Large, depending on the original selector configuration.

4.1 Choosing the Correct Size

Customers should carefully review the product descriptions, compatibility information, and sizing guide before placing an order.

Compatibility should be determined by the actual driving mode selector installed in the vehicle, rather than relying exclusively on the vehicle's model or model year.

If you are uncertain which size to select, we recommend contacting us before ordering.

We may request photographs of your existing selector to help identify the appropriate product.

4.2 Installation

Mode Dial products are designed to be installed directly over the existing driving mode selector.

Under normal circumstances, no removal or disassembly of the original selector is required.

Customers must follow any installation instructions provided with the product.

Do not force installation if the product does not appear to fit correctly.

4.3 Incorrect Size or Compatibility

If a customer orders an incorrect size despite accurate compatibility information being provided, any return or exchange will be handled according to our Refund Policy and applicable consumer law.

If we have supplied an incorrect product or provided inaccurate compatibility information that the customer reasonably relied upon, we will address the issue in accordance with applicable consumer protection laws.

Nothing in this section limits statutory rights relating to products that do not conform to their description.

5. ORDERS AND ORDER ACCEPTANCE

By placing an order, you confirm that the information provided during checkout is accurate and complete.

After placing an order, you will receive an order confirmation by email.

We reserve the right to decline or cancel orders where reasonably necessary, including in cases involving:

• Suspected fraudulent transactions.

• Incorrect or incomplete shipping information.

• Product unavailability.

• Obvious pricing or listing errors.

• Restrictions preventing lawful fulfillment.

If we cancel an order after payment has been collected, we will issue the appropriate refund.

5.1 Order Changes and Cancellations

Customers should contact us as soon as possible if they need to modify or cancel an order.

We will make reasonable efforts to accommodate requests before an order has been processed or dispatched.

Once an order has been shipped, cancellation or return requests will be handled according to our Refund Policy and applicable consumer law.

Nothing in this section limits any statutory right of withdrawal.

6. PRICES AND PAYMENTS

Product prices are displayed in the currency selected or made available through our online store.

The final amount charged at checkout will include the product price and any shipping charges or taxes collected by Mode Dial.

Prices may change without notice, but such changes will not affect orders already accepted.

Payments are processed through the payment methods available at checkout.

We do not store complete payment card details on our own systems.

6.1 Taxes

Applicable taxes collected by Mode Dial will be displayed during checkout where required.

Customers purchasing from outside Norway may be subject to additional taxes, customs duties, or import charges imposed by their destination country.

Unless explicitly stated otherwise at checkout, these charges are not included in the purchase price.

Please refer to Section 8 for further information.

7. SHIPPING AND DELIVERY

Mode Dial ships products from Norway to selected international destinations.

Orders are generally shipped using DHL Express or another shipping provider selected by Mode Dial.

Available shipping methods and applicable shipping charges are displayed during checkout.

7.1 Processing Times

Orders are normally processed within the timeframe indicated on our website.

Processing times may vary depending on product availability, order volume, custom manufacturing requirements, and other operational circumstances.

7.2 Delivery Estimates

Estimated delivery times are provided for guidance and are not guaranteed unless expressly agreed otherwise.

International shipments may experience delays due to customs inspections, import procedures, carrier operations, public holidays, or other circumstances outside our reasonable control.

We will make reasonable efforts to assist customers with delivery-related issues.

7.3 Shipping Information

Customers are responsible for providing accurate and complete delivery information.

Incorrect or incomplete addresses may result in delays, additional charges, or unsuccessful delivery attempts.

Where additional costs arise directly from incorrect information supplied by the customer, we may seek reimbursement of reasonable costs to the extent permitted by applicable law.

7.4 Risk of Loss

Responsibility for loss or damage during transportation is determined by applicable law.

For consumer purchases where mandatory law requires the seller to bear the risk until delivery, Mode Dial remains responsible until the goods are delivered in accordance with that law.

7.5 Lost or Damaged Shipments

If your order is lost or arrives damaged, please contact us as soon as possible.

We may request photographs, packaging information, or other relevant documentation to investigate the issue with the shipping provider.

We will handle claims in accordance with applicable consumer protection laws.

8. INTERNATIONAL SHIPPING, CUSTOMS DUTIES AND IMPORT TAXES

IMPORTANT INFORMATION FOR INTERNATIONAL CUSTOMERS

Mode Dial operates from Norway.

Orders shipped internationally may be subject to customs duties, import taxes, VAT, sales taxes, brokerage fees, or other charges imposed by the destination country or its customs authorities.

8.1 Import Charges Are Not Included

Unless explicitly stated otherwise during checkout, international import duties, customs charges, and destination-country taxes are not included in:

• Product prices.

• Shipping charges.

• The total amount paid to Mode Dial.

These charges are determined by the relevant authorities or collected by the shipping provider on their behalf.

Mode Dial does not control the amount of these charges.

8.2 Customer Responsibility

Where import charges are not collected by Mode Dial during checkout, the recipient is generally responsible for paying any applicable charges required to import and receive the shipment.

We strongly recommend checking your country's import regulations before placing an order.

Import duties and taxes may vary depending on the destination, product classification, declared value, and applicable regulations.

8.3 Refusal to Pay Import Charges

If a customer refuses to pay required import charges, the shipment may be delayed, held by customs, returned to the sender, or otherwise handled according to the carrier's procedures and applicable law.

Refusing to pay import charges does not automatically cancel the purchase agreement or eliminate any payment obligations.

If the shipment is returned to Mode Dial, any refund will be assessed according to our Refund Policy and applicable consumer law.

Where legally permitted, reasonable return shipping charges or other direct costs caused by a customer's refusal to pay disclosed import charges may be taken into account.

We will not deduct charges from refunds where such deductions are prohibited by applicable law.

8.4 Import Charges Already Paid

Import duties, taxes, and customs fees paid directly to customs authorities or shipping providers are generally not refundable by Mode Dial because these amounts are not collected or retained by us.

Customers seeking reimbursement of such charges should contact the relevant customs authority or shipping provider.

This does not limit any legal remedies available where Mode Dial has failed to meet its obligations.

8.5 Customs Documentation

We prepare customs declarations using the relevant product descriptions, values, and other required information.

We cannot guarantee that shipments will be exempt from customs duties or import taxes.

Any customs exemptions, preferential treatment, or relief applicable to replacement goods are subject to the destination country's rules and the relevant authorities' decisions.

9. RETURNS, WITHDRAWAL AND REFUNDS

Returns, exchanges, and refunds are governed by our separate Refund Policy, which forms part of these Terms.

Customers may have statutory withdrawal rights depending on their location, the nature of the product, and applicable law.

9.1 Standard Products

Eligible standard products may be returned in accordance with our Refund Policy and applicable consumer law.

Customers should contact us before returning products to obtain the relevant return instructions.

Unless otherwise required by law or agreed by Mode Dial, customers are responsible for return shipping costs when exercising a standard right of withdrawal, provided the legally required information about those costs has been supplied.

9.2 Incorrectly Ordered Products

If a customer orders an incorrect product size, we may offer an exchange or other solution.

Any voluntary exchange arrangements are subject to our Refund Policy and do not replace statutory consumer rights.

9.3 Defective or Incorrect Products

If a product is defective, damaged, incorrectly supplied, or otherwise fails to meet applicable legal requirements, customers should contact us with their order details and a description of the issue.

Photographs may help us investigate the matter.

We will provide an appropriate remedy in accordance with applicable consumer law.

9.4 Refund Processing

Approved refunds will normally be issued to the original payment method unless otherwise agreed or required by law.

Processing times may depend on the payment provider.

Any applicable statutory refund deadlines will be respected.

10. CUSTOM COLORS AND PERSONALIZED PRODUCTS

Mode Dial may offer products manufactured in custom colors or according to individual customer specifications.

10.1 Custom Color Requests

Customers ordering a Custom Color product may be asked to provide:

• A description of the requested color.

• Reference photographs.

• Color names or codes.

• Other relevant information.

We will make reasonable efforts to match the requested color as closely as possible.

However, exact matches to automotive paint finishes, metallic coatings, pearlescent colors, or other specialized finishes cannot always be guaranteed using 3D-printing materials.

Any agreed color specifications and material limitations will form part of the product description.

10.2 Production

Custom products may require additional production time due to material sourcing, preparation, and manufacturing.

Estimated processing times will be communicated where reasonably possible.

10.3 Returns and Withdrawal Rights

Products genuinely made to a customer's individual specifications or clearly personalized may qualify for an exception to statutory withdrawal rights where applicable law permits.

Any such exception will apply only where its legal requirements are satisfied and the customer has received the information required by law before purchase.

A product is not automatically exempt from withdrawal rights merely because it is described as custom or made to order.

10.4 Defective Custom Products

Any applicable exception to withdrawal rights does not remove statutory rights relating to defective or non-conforming products.

11. PRODUCT USE AND SAFETY

Mode Dial products are decorative aftermarket accessories intended for compatible vehicle controls.

Customers must ensure that products are installed correctly and do not interfere with the safe operation of the vehicle.

Do not install or use a product if it:

• Prevents normal operation of the original selector.

• Interferes with steering or other vehicle controls.

• Is loose or insecurely fitted.

• Shows damage that may affect safe use.

Installation should be performed while the vehicle is safely parked.

Customers should discontinue use if a product becomes loose or interferes with vehicle operation.

Nothing in this section excludes liability that cannot lawfully be excluded.

12. INTELLECTUAL PROPERTY

Unless otherwise stated, the original designs, photographs, graphics, text, videos, product descriptions, and other content published by Mode Dial are owned by Mode Dial or used with permission from their respective rights holders.

Such content is protected by applicable intellectual property laws.

You may not reproduce, distribute, commercially exploit, or otherwise use our protected content without prior authorization, except where permitted by law.

12.1 Third-Party Trademarks

Porsche and associated model names, logos, and trademarks are the property of their respective owners.

References to Porsche vehicles and models are used solely for identification and compatibility purposes.

Mode Dial is an independent aftermarket accessory brand and is not affiliated with, endorsed by, or sponsored by Porsche AG.

13. CUSTOMER ACCOUNTS AND INFORMATION

Customers may be asked to provide contact, billing, and shipping information when placing an order.

You agree to provide accurate information and update it when necessary.

If you create a customer account, you are responsible for maintaining the confidentiality of your login credentials.

You should notify us promptly if you suspect unauthorized access to your account.

Our collection and processing of personal information are described in our Privacy Policy.

14. PRIVACY AND DATA PROTECTION

We process personal information in accordance with our Privacy Policy and applicable data protection laws.

Our online store is hosted by Shopify, which provides technology used to operate the website and process transactions.

Certain information may be processed by Shopify, payment providers, shipping providers, and other service providers as necessary to fulfill orders and operate our business.

Please review our Privacy Policy for additional information about how personal data is collected, used, stored, and shared.

Privacy Policy:
https://modedial.com/policies/privacy-policy

15. THIRD-PARTY SERVICES AND LINKS

Our website may contain links to external websites or use services provided by third parties.

These services may include payment processors, shipping providers, analytics platforms, and other integrations.

Third-party websites and services may be governed by their own terms and privacy policies.

Mode Dial is not responsible for independent third-party content or services except to the extent required by applicable law.

16. CUSTOMER REVIEWS AND FEEDBACK

Customers may voluntarily submit reviews, photographs, comments, or other feedback regarding our products.

By submitting content to Mode Dial for publication or promotional use, you confirm that you have the necessary rights to share that content.

Where you grant us permission to use your content, we may reproduce and display it for the agreed purposes.

We will not claim ownership of your original content solely because it has been submitted to us.

Any use of personal information or identifiable customer content will be handled in accordance with applicable law.

We reserve the right to moderate or remove content that is unlawful, misleading, abusive, or otherwise inappropriate.

17. ERRORS AND INACCURACIES

We make reasonable efforts to ensure that product descriptions, prices, availability, and other information are accurate.

However, occasional errors may occur.

If we discover an error affecting an order, we will contact the customer where appropriate.

We reserve the right to correct inaccurate information and address affected orders in accordance with applicable law.

If an order must be cancelled due to an error, any required refund will be issued.

18. PROHIBITED USES

You may not use our website or services for unlawful or unauthorized purposes.

Prohibited activities include:

• Fraudulent transactions.

• Unauthorized access to website systems.

• Distribution of malicious software.

• Attempts to interfere with website security.

• Infringement of intellectual property rights.

• Harassment or abuse of other users or employees.

• Unauthorized commercial exploitation of website content.

• Automated activity that unlawfully disrupts or compromises the website.

We reserve the right to restrict access where reasonably necessary to protect our business, customers, and systems.

Any restrictions will be applied in accordance with applicable law.

19. AUTOMATED ACCESS AND AI AGENTS

Automated tools, bots, scraping systems, and AI agents must not access or interact with our website in ways that compromise security, interfere with normal operations, or violate applicable law.

We may implement reasonable technical measures to prevent abusive or unauthorized automated activity.

Where technically required, automated systems may be required to identify themselves accurately and comply with applicable access restrictions.

Nothing in this section prohibits activity that cannot lawfully be restricted.

20. DISCLAIMER OF WARRANTIES

We make reasonable efforts to ensure that our products conform to their descriptions and meet applicable quality and safety requirements.

Except where expressly stated or required by law, we do not provide additional commercial guarantees beyond those communicated with the product.

Any descriptions of product characteristics, manufacturing tolerances, or expected cosmetic variations must be interpreted consistently with applicable consumer protection laws.

Nothing in these Terms excludes or limits statutory warranties, conformity requirements, or consumer remedies that cannot lawfully be excluded or restricted.

21. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Mode Dial will not be liable for indirect or consequential losses arising from the use of our website or products where such liability may lawfully be excluded.

We do not exclude or limit liability for:

• Death or personal injury caused by negligence where such exclusion is prohibited.

• Fraud or fraudulent misrepresentation.

• Mandatory product liability obligations.

• Statutory consumer rights.

• Any other liability that cannot legally be excluded or limited.

Nothing in these Terms reduces our responsibility for fulfilling our contractual obligations or supplying products that conform to applicable legal requirements.

22. EVENTS BEYOND OUR CONTROL

We are not responsible for failures or delays caused by events beyond our reasonable control to the extent permitted by applicable law.

Such events may include natural disasters, severe weather, transportation disruptions, customs restrictions, governmental actions, labor disputes, or significant interruptions to essential services.

Where such circumstances affect an order, we will make reasonable efforts to inform the customer and identify an appropriate solution.

Customers retain any mandatory rights available under applicable law.

23. TERMINATION OF ACCESS

We may suspend or restrict access to our website where reasonably necessary due to unlawful activity, fraud, security concerns, or serious violations of these Terms.

Termination or restriction of website access does not eliminate any existing statutory rights or obligations relating to completed purchases.

24. GOVERNING LAW AND DISPUTES

These Terms are governed by Norwegian law, subject to any mandatory consumer protection rules that apply to the customer.

For customers residing outside Norway, this choice of law does not deprive them of mandatory protections that apply under the laws of their country of habitual residence where such protections cannot lawfully be excluded.

We encourage customers to contact us directly if they experience a problem with an order.

We will make reasonable efforts to resolve disputes fairly and efficiently.

Customers retain any rights to bring claims before competent courts or relevant consumer dispute resolution bodies under applicable law.

Nothing in these Terms requires consumers to waive mandatory rights to seek legal remedies in their country of residence.

25. SEVERABILITY

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

Any invalid provision will be interpreted or limited only to the extent legally permissible.

26. ENTIRE AGREEMENT

These Terms, together with our Refund Policy, Shipping Policy, Privacy Policy, and any other applicable policies expressly incorporated into the purchase agreement, form the contractual framework governing purchases through our website.

Where mandatory consumer law conflicts with any provision of these Terms, the applicable mandatory law will prevail.

27. CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes in our business operations, products, services, or legal requirements.

The most recent version will be available on our website.

Changes will not retroactively alter the terms of an already accepted purchase unless permitted by applicable law or agreed with the customer.

Where required by law, we will provide appropriate notice of material changes.

28. CONTACT INFORMATION

If you have questions about these Terms, your order, or our products, please contact us.

Mode Dial

Operated by: [INSERT REGISTERED COMPANY NAME]
Organization number: [INSERT ORGANIZATION NUMBER]
Registered address: [INSERT BUSINESS ADDRESS]
Country: Norway

Email: contact@modedial.com
Website: https://modedial.com

Customer service inquiries are generally handled during regular business days, Monday through Friday, excluding Norwegian public holidays.

We aim to respond as quickly as reasonably possible.

Thank you for choosing Mode Dial.